Affiliate & Reseller Status Disclaimer Notice: fitraflex.eu operates as an independent authorized digital distributor and affiliate partner for Fitraflex products. All transactions are securely fulfilled directly by the primary manufacturer and brand owner, DirectCommerce Limited (Company No. 17271086, 3a Hamelin Street, WS11 5SE, Cannock, United Kingdom) and its central European fulfillment infrastructure (ShipOffers EU B.V., Moordrecht, Netherlands).
General Provisions & Acceptance of Terms
Welcome to fitraflex.eu (the “Website”). By accessing, browsing, or purchasing products through this platform, you agree to be bound by these Terms and Conditions (“Terms”). If you do not accept all conditions outlined herein, you must immediately discontinue use of this site.
1. Authorized Distribution & Storefront Role
- Platform Operations: fitraflex.eu acts as an authorized marketing channel and reseller platform.
- Fulfillment Architecture: Orders submitted through our checkout system are transmitted to and processed by our logistics partners. Physical goods are dispatched directly from our regional European fulfillment centers (including ShipOffers EU B.V., Kleine Esch 669, 2841 MK Moordrecht, Netherlands) or secondary logistics infrastructure (such as 4PX facilities).
2. Order Processing, Amendments & Order Window
- 24-Hour Processing Window: Due to automated logistics systems, all orders enter fulfillment within 24 hours of placement.
- Modification & Cancellation Limitations: Requests to modify shipping addresses, package quantities, or cancel an order must be received by customer support within 24 hours of checkout. Once an order has been dispatched, it cannot be modified or canceled in transit.
3. Estimated Delivery Timelines
Delivery estimates depend on your regional jurisdiction. Standard transit times are as follows:
- Europe (UK, EU, EEA, Switzerland): 7 to 24 business days
- International (USA, Canada, Australia): 7 to 20 business days
- Note: Delivery timelines are indicative and may be influenced by local customs clearance, carrier bottlenecks, or regional holiday operations.
4. Returns, Reverse Logistics, and Customer Costs
- Return Authorization: All returns require prior written approval from support via
support@fitraflex.com. Unsolicited returns sent without coordination will not be processed. - Shipping Responsibility: In accordance with standard cross-border distribution policies, return shipping costs and reverse logistics expenses are the sole responsibility of the customer and are non-refundable.
- Hub Returns: Items must be delivered unopened, in their original condition, to the designated return hub provided by customer service (e.g., Fitraflex, Kleine Esch 669, 2841 MK Moordrecht, Netherlands).
5. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory statutory consumer protections provided by the laws of your country of habitual residence within the European Union or European Economic Area.