Reseller Transparency Notice: As an authorized independent distributor, fitraflex.eu adheres to the standardized return and satisfaction guarantee policies established by the product manufacturer (DirectCommerce Limited / ShipOffers EU B.V.).
30-Day Satisfaction & Return Guarantee
We want you to be fully satisfied with your experience. In addition to your statutory rights, we offer a contractual 30-day money-back guarantee.
Return Conditions & Instructions
- Timeframe: You must contact customer support within 30 days of receiving your shipment.
- Item Condition: Products must be returned in their original condition, unopened, and complete with all original packaging and seals intact.
- Prior Approval Required: Contact
support@fitraflex.comwith the subject line “Return Request – Order [Your Order Number]” to obtain return authorization and the correct warehouse address. Do not send packages without prior coordination.
Reverse Logistics Costs & Hub Shipping
- Customer Responsibility: Return shipping fees are paid directly by the customer and are non-refundable.
- Authorized European Return Hub:Fitraflex Returns Kleine Esch 6692841 MK MoordrechtNetherlands
Refunds & Processing Timelines
- Once your return package is received and inspected at the fulfillment facility (a process that may take up to 14 days), an email notification will be sent.
- Approved refunds will be credited back to your original payment method within 60 days of return inspection completion.